Last updated: September 2026
Refund Policy
This policy explains refund eligibility and handling for VPNBH subscription services. Before applying, check the payment status and the account associated with the order. The order and ticket details in the user panel are the reference for refund records and follow-up responses.
Refund Window and Eligible Orders
You may request a full refund for any reason within 60 days of your first payment. The request window begins when the first payment order is completed. Whether you have connected to international routes or used any platforms does not affect eligibility for that first order within the window. VPNBH offers monthly subscriptions and data packages; the same commitment applies to a first purchase of either product type.
This commitment applies to the first payment order. It does not mean that every later payment on the account gets a new request window. Mid-cycle upgrades involve converting the price difference into remaining days. If your order includes an upgrade payment, list the relevant orders in a ticket so customer support can confirm the applicable charges and handling scope against the payment records. This helps ensure separate transactions are not treated as one refund.
Eligibility Limits and Exceptions
Orders more than 60 days after the first payment, unpaid orders, and transactions that cannot be matched to the account submitting the request are not covered by the first-payment refund commitment. If the order owner or payment status appears incorrect, submit a ticket for review first; there is no need to pay again or create another account.
Heavy data usage alone is not grounds to deny a refund for a first-payment order submitted within the commitment window. For requests involving a breach of the terms of service, a payment dispute, or an account irregularity, VPNBH will review the relevant records and explain the basis for its decision in the ticket. A review does not change the published first-payment refund commitment into a deduction based on data usage. Data packages never expire and remain usable under their original terms if you do not request a refund. If you do request one, the relevant benefits will be handled according to the refund outcome for that order.
How to Apply and What to Include
Sign in to the user panel and submit a refund request through the support ticket portal. Include your account username, the order to be reviewed, the original payment method, and your request. VPNBH registration does not require an email address; you can register with a username and password. You do not need to provide an email address when submitting a ticket. Do not include your account password or subscription details in the ticket.
If the account has multiple payments, specify which transaction the request concerns. The order page usually provides enough information to locate the record. If the payment status and order record do not match, you may attach relevant proof of payment to help with the review. Provide only information related to the request. Customer support may ask for additional details needed to verify the transaction and will share the outcome in the same ticket, keeping the request record in one place.
Review, Return, and Payment Timing
After receiving a request, VPNBH will verify the first payment date, order ownership, and payment records, then share progress in the ticket. Orders that qualify under the first-payment refund commitment are handled as full refunds. Submitting a request and receiving the funds are separate steps. Actual timing depends on the original payment channel, payment provider processing, and transaction status; the ticket submission time cannot be used to estimate when funds will arrive.
Refunds are generally returned through the original payment channel. For Alipay and WeChat Pay transactions, check the relevant payment channel's records for the return status. If the original transaction cannot be refunded through the same route, VPNBH will explain available options in the ticket. No action through unfamiliar links outside the website is required while the details are being verified. Keep the ticket and original transaction records to track the refund.
USDT Payments and Disputed Transactions
USDT transactions use a different return process from Alipay and WeChat Pay transactions. When requesting a refund for this type of order, identify the original order in the ticket and verify the transaction and receiving details as requested by customer support. Do not assume that the original payment address is also the refund address. The specific return method will be explained in the ticket after the order and required information are confirmed. On-chain confirmation and the displayed arrival status may also differ from other payment methods.
If you disagree with the refund scope, order ownership, or return status, continue in the original ticket and describe the issue with the relevant records so the review remains consistent. This page and the Terms of Service explain the service rules. For first-payment refunds, the commitment stated here and the verified order records apply.